Privacy Policy

1. Introduction

R10 Heating & Air (“we,” “our,” or “us”) values your privacy. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website #1 Trusted HVAC Repair Contractors In Fort Worth TX or use our services.

2. Information We Collect

We may collect the following types of personal information:

  • Name, phone number, email address, and service inquiry details (when you submit a contact form or book a service).

  • Payment details (only when a service is purchased).

  • Information collected through cookies and tracking technologies for website analytics.

3. How We Use Your Information

We use your information to:

  • Respond to service inquiries and appointment bookings.

  • Send appointment reminders and promotional offers (if you opt in).

  • Improve our website and customer experience.

4. SMS Communications & Opt-Out

By submitting your phone number on our website, you agree to receive text messages regarding HVAC service reminders, promotions, and appointment confirmations.

  • Opt-Out: You can unsubscribe anytime by replying “STOP” or “OUT” to our messages.

  • Help: For assistance, reply “HELP” or contact us at (817) 395-1200.

5. Data Sharing & Security

We do not sell, rent, or share your personal information with third parties, except:

  • To process payments securely.

  • As required by law or legal obligations.
    We implement industry-standard security measures to protect your data.

6.Disclosures

Ensure your Privacy Policy properly communicates to your users on how you’re using Clarity (and any other similar services) on your website or app.
We recommend you ensure your policies are up-to-date and clear to your readers. We have a sample version of the wording, which you can include in your Privacy Policy.
 
“We partner with Microsoft Clarity and Microsoft Advertising to capture how you use and interact with our website through behavioral metrics, heatmaps, and session replay to improve and market our products/services. Website usage data is captured using first and third-party cookies and other tracking technologies to determine the popularity of products/services and online activity. Additionally, we use this information for site optimization, fraud/security purposes, and advertising. For more information about how Microsoft collects and uses your data, visit the Microsoft Privacy Statement.”

7. Your Rights & Contact Information

You can request to access, update, or delete your personal data by contacting us:
📧 Email: leroy@rtenservices.com
📍 Address: 3839 E Loop 820 St.
📞 Phone: (817) 395-1200

8. Changes to This Policy

We may update this Privacy Policy. Any changes will be posted on this page with a new “Effective Date.”

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